The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Conduct arrival transfers for visitor groups or individuals.
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Check customer arrival information, and take action to deal with alterations or delays. Completed |
Evidence:
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Confirm transport details with transport supplier. Completed |
Evidence:
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Use identification techniques so that customers can locate the guide at the transport terminal. Completed |
Evidence:
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Make safe and appropriate use of terminal facilities. Completed |
Evidence:
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Record arrivals, no shows and other comments on relevant documentation. Completed |
Evidence:
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Establish and monitor baggage arrangements prior to customer arrival. Completed |
Evidence:
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Ensure correct number of baggage pieces and passengers are transported using appropriate checking procedures. Completed |
Evidence:
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Follow established procedures for lost baggage. Completed |
Evidence:
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Deliver arrival information to visitors.
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Greet customers in a manner that encourages a positive response towards the guide, the company, the region and Australia in general. Completed |
Evidence:
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Provide customers with correct and adequate information and advice to introduce them to the local area. Completed |
Evidence:
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Check in groups and individuals at accommodation.
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Brief customers on accommodation check in procedures. Completed |
Evidence:
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Offer friendly and efficient assistance with accommodation check in or facilitate check in on behalf of customers. Completed |
Evidence:
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Liaise with accommodation staff during check in to minimise any communication difficulties. Completed |
Evidence:
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Conduct departure transfers for groups and individuals.
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Verify departure details in advance of transfer and take action to respond to variations. Completed |
Evidence:
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Organise customer departure to minimise disruption and take account of safety issues. Completed |
Evidence:
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Check details of departing passengers and ensure all are accounted for. Completed |
Evidence:
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Check baggage prior to departure using procedures that ensure that no items are left behind. Completed |
Evidence:
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Advise customers to check belongings prior to departure. Completed |
Evidence:
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Advise customers on transport terminal departure procedures, including safety requirements. Completed |
Evidence:
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Obtain feedback on products and services from customers and relay information to relevant people. Completed |
Evidence:
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Offer friendly and efficient assistance with transport check in or facilitate check in on behalf of customers. Completed |
Evidence:
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